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Remember, each step is as important as any other. The next small step you take is as important as the step that summits Everest.
~ Martha Beck

Welcome

We are so excited that you are taking the next step in your counseling journey. Below is some important information about our practice.

Our office is located: 
13420 Reese Blvd W.
Huntersville, NC 28078

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Office Hours:

By Appointment Only

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​Contact information:
Phone: (980) 283-2403
Email: info@discovering-hope.com
Fax: (980) 351-0100
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** For Crisis situations call 911 or go to your nearest emergency room 

Policies

Payment Policy
A card on file is required to reserve your appointment and full payment is due at the time of service. We will collect any copay, deductible, or coinsurance amount at the time services are rendered. We accept most HSA/HRA payment methods.
 
Cancellation Policy
Our office requires a minimum of 24-hour notice of the need to cancel or reschedule an appointment. A client that is a ‘no show’ or an appointment that is canceled or rescheduled without 24-hour notice is subject to a late cancellation fee of $100. 
 
Online Sessions
Online sessions (Telehealth) are offered for clients who have difficulty getting to the office regularly or face another barrier to meeting in person. It is required that the client be in the state that the clinician is licensed during the virtual session. 
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Good Faith Estimate "No Surprises Act"
Effective 1/1/2022 a federal law called the "No Surprises Act" was enacted.  
Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
 
Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
 
If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.
 
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 800-985-3059.

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